But, this honestly occurred one day during my job (not saying when). Heavily edited to avoid any possible libel.
Rhys: Good morning you’re speaking to Rhys, how may I help you?
MrsX: Hi can I check details on an account?
Rhys: Sure, can I take the number?
MrsX: Yes, it’s 1234567890 (obviously not the number)
Rhys: And your name?
MrsX: Mrs X
Rhys: Erm….I’m afraid this account is in the name of a Mr X.
MrsX: Yeah, he’s my husband.
Rhys: Well we’ll need to speak to him first.
MrsX: What? Surely you can speak to me!
Rhys: We can’t I’m afraid. We need to speak to your husband.
MrsX: Well he’s not in…..
[knocking heard and door slamming]
MrsX: No wait, he’s just come in, let me get him.
[More rustling, slightly deeper yet feminine familiar voice heard]
MrX: Hello, this is MrX! I believe you wanted to speak to me about my account.
Rhys: [Trying hard not to laugh] Err….yes. Can I do a few data protection checks?
MrX: No, why should I? You’re denying me access to my account! Good Day!
It’s sad to think that MrsX is probably on more money than me at the moment.