Credit Card Call Centre’s Are Satan’s Workshop (plus an Interview)
Me and my mum got home from work yesterday soon after 5pm last night. I was in a horrible mood, and my mum was in worse. The phone rang five minutes later, an American answered.
“Is Mrs. Wine there?”
Uh oh. Call centre.
Now, I used to work in a call centre, and I don’t believe in being rude in them, as so many countless times people were rude to me. It achieves nothing, as often the people on the phone only dictate to you what hair brained branded product or scheme they want to try to peddle to you. This takes the cake, which my mum said to me after getting off the phone.
“Hi! Mrs Wine Ma’am, we believe you recently signed up for our credit card!”
“Yes, I did.”
“Well, we noticed after processing your details, we’re not allowed to contact you for marketing calls.”
“That’s correct.”
“Well, you see we think you would benefit from hearing about our other great products and services.”
“I told you I wouldn’t be interested in them.”
“But we feel that we should contact you to inform you about our other great products and services.”
“But, I’m not interested.”
It carried on for another 10-15 minutes, until she finally got the message. My mum was angry. I was angry because my mum was angry. It was no fun being in the Wynne residence last night. I said it on facebook and I’ll say it here: I’d love to legally change my name to ;DROP DATABASE; to see what havoc ensures.
Booyaa! An SQL Joke! Anybody else got any other call centre woes? From either side of the phone. I’ve got an entire blogs worth of the general public being idiotic arseholes. But that’s another story for another time.
In other news: There is another interview featuring Yours Truly up! Yes, this time it’s Blog About Your Blog. Me and Matthew bounced e-mails back and forth for this interview. You can read it here.
Comments: 8 Comments
Rhys Wynne, the author of this blog, is a 20 something web designer from Colwyn Bay. 
I’m sorry, but I’m rude when they don’t take the hint. OK, they call, it’s their job: but when you say you’re not interested and they keep talking? BAH humbug.
I’m not very good with SQL.. or anything really – but i wish you could <?php INCLUDE ME! HAHAHA YEAH! BOOYAH
God I am good.
I take great pleasure in being a stone cold bitch to credit card companies that rejected me when I first started working, and making less money.
CC: Hi Mdm Nalinee, have your heard of XYZ cards’ new promotion?
Nal: No, I am not interested in anything XYZ bank has to offer.
CC: Errr, ok, thank y..
Nal: Click. Smile.
I saw something on tv about people still cold calling you even after you tick the box for not contacting you. I say just hang up… it’s not as rude as them pestering you.
I don’t understand any of the SQL jokes… I don’t even know what the hell SQl is… I know I own some
This is how it should’ve gone:
“Is Mrs. Wine there?â€
Click. Dial tone.
As soon as you have established it is a call centre, hang up. Saves everyones time.
you can stop your landline from receiving cold calls-we did it cos it was getting ridiculous-you phone BT I think
thanks for posting about the interview
You can certainly get the phone company to bar calls that are ‘number witheld’, like most call centres.
The one useful thing that Bush has helped do while in office is that we now have a national “do not call list”. You list the phone numbers you do not wish to be called on, and telemarketers have to stop calling you within three months. If they don’t, you can report them and they have to pay an $11,000 USD fine. It is working very well. We haven’t had any crap calls in ages!